Frequently asked questions
HOW MUCH TIME DOES IT TAKE TO DIPATCH THE ORDER?
We take up to 15 days to make and ship your order.
WHAT IS THE EXCHANGE PROCESS?
You can initiate an exchange by contacting us on our customer care number +91
7042208711 . Our team will guide you through the process.
HOW TO BOOK STUDIO VISIT?
You can book a studio visit by contacting our team through our customer care number
+91 7042208711 or by sending us a DM on Instagram @thebananalabs.
HOW TO CHECK ORDER UPDATE?
Once your order is shipped, you will receive a message on your mail Id and we will also
share the tracking slip with you on WhatsApp so you can easily check your order status.
DO YOU OFFER SIZE CUSTOMIZATION OR MADE TO MEASURE?
Yes! We offer size customization and made to measure services. You can reach out to us
via Instagram DM @thebananalabs or our customer care number +91 7042208711, and our team will guide you through the process.
If you’ve placed your order online, simply share your order number along with your
customization request, and our team will help you out with same.
WHERE ARE YOU BASED?
We are based in Kailash Colony, South Delhi.
